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Shipping Policy

Effective Date: [03.12.2025]

1. General Shipping Information

At Terra Trout ("we," "our," "us"), we strive to provide a smooth and efficient shipping experience for our customers. Our shipping policies are designed to allow maximum flexibility for our suppliers while ensuring timely deliveries to our customers.

2. Processing Time

  • Orders are typically processed within [5] business days of receiving payment.

  • Processing times may vary based on product availability, order volume, and other factors.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Delivery Timeframes

  • We partner with multiple carriers to provide the most efficient shipping options.

  • Estimated delivery times vary based on the shipping method chosen at checkout and the destination.

  • While we strive to meet estimated delivery times, actual delivery may be affected by carrier delays, weather conditions, or other unforeseen circumstances beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.

  • Free shipping may be offered on qualifying orders, as specified on our website.

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

5. Supplier-Determined Fulfillment

  • As we work with various suppliers, fulfillment times and shipping methods may vary depending on the product.

  • Some items may ship separately and arrive at different times.

  • Suppliers reserve the right to use their preferred shipping carriers and logistics solutions.

6. Address Accuracy & Delivery Issues

  • Customers are responsible for providing accurate shipping addresses at the time of purchase.

  • We are not responsible for orders lost due to incorrect shipping addresses provided by the customer.

  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost, Delayed, or Damaged Shipments

  • If a package is lost or significantly delayed, customers should contact us at [support@terratrout.com].

  • We will work with the carrier to resolve the issue but cannot guarantee replacements or refunds for lost or delayed packages.

  • Damaged items must be reported within [7] days of delivery with photographic evidence for resolution.

8. International Shipping

  • We offer international shipping to select destinations.

  • Delivery times for international orders may vary due to customs clearance and carrier processing times.

  • Customers are responsible for any applicable import duties, taxes, and customs fees.

9. Changes to This Policy

  • Terra Trout reserves the right to update or modify this shipping policy at any time.

  • Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about our shipping policy, please contact us at:

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- Terra Trout

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